Frequently Asked Questions

PLEASE READ THIS FIRST…

What are the delivery charges for orders from the Online Shop?

We are glad to bring our customers great value of money and services.We provide free shipping without minimum order cost requirements. Shipping class is thru USPS, UPS, DHL, Fedex, ePacket, EMS or Standard Economy Shipping. 

Which payment methods are accepted in the Online Shop?

Payments methods include PayPal and Credit cards thru Paypal Credit safe payment service.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

How long will delivery take?

Shipping time varies by location. These are our estimates:

LOCATION *ESTIMATED SHIPPING TIME
United States 10-20 Business days

Canada, Europe,
Australia, New Zealand

10-24 Business days
Mexico, Central America,
South America
15-35 Business days

Asia, Africa

15-35 Business days
Max delivery time – 45 business days. Order processing time 1-5 days .
 
Note: Automatic refund to all orders not received after 45 Days.

 

Is cancellation of orders Allowed?

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

What about order refunds?

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (45 days not including 1-5 day processing))
  • you receive the wrong item
  • you do not want the product you’ve received (but you must return the item and the item must be unused)
Is order transactions has tracking number?

Yes it has tracking number. You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to respond ASAP!

Send us an email





E-MAIL Address: support@petastic.shop